Contact Elunovae

Email
service@elunovae.com

Phone
+86 177 7083 0592

Support Hours
9:00 AM-6:00 PM Pacific Time

Website
elunovae.com

Brand Representative
Hou Suhui

Unified Social Credit Code
91420116MAEFPKKP9D

Store Operator
Wuhan Miguiyuan Wangluo Keji Youxian Gongsi
Wuhan Miguiyuan Network Technology Co., Ltd.

Business Address
Room 3, 3rd Floor, Building 12, Tianwangli, No. 33 Helu Street, Tianhe Subdistrict, Huangpi District, Wuhan, Hubei, China

Order Support

If your question relates to an existing order, please include the following information whenever possible:

• Your order number
• The email address used when placing the order
• A brief description of your question or request
• Relevant photographs where a product issue is involved

For questions about a specific Elunovae dog toy, including the product name or product-page link can help our customer support team identify the item more quickly.

Product Support

If you need help with an Elunovae product, please tell us which toy you purchased and describe your question as clearly as possible.

Depending on the product, our team may be able to assist with questions about dimensions, materials, included components, intended play style, care guidance, or other information shown on the applicable product page.

If you are reporting a damaged, defective, incorrect, or incomplete product, please include clear photographs of the item and packaging where relevant.

Shipping & Tracking

Elunovae orders are generally processed within 1-3 business days.

Estimated U.S. delivery is generally 5-10 business days after processing.

Once tracking becomes available, shipping confirmation and applicable tracking details will be provided.

If your tracking information has not updated for an extended period or your order appears significantly delayed, please contact service@elunovae.com and include your order number.

Additional information is available in our Shipping Policy .

Returns & Refunds

Eligible purchases may be returned within our 180-day return window, measured from the date of delivery and subject to our Return & Refund Policy.

Before sending a return, contact service@elunovae.com for return instructions and the appropriate return address.

Approved refunds are generally processed by Elunovae within 1-3 business days.

After a refund has been issued, payment providers may require an additional 5-10 business days for the funds to appear through the original payment method.

Additional information is available in our Return & Refund Policy .