Information We Collect

Depending on how you interact with Elunovae, we may collect:

• Name, email address, telephone number, billing address, and shipping address
• Order, transaction, fulfillment, return, and refund information
• Customer-account information where available
• Customer-support communications and information you provide to us
• Device, browser, IP address, and website-usage information
• Marketing and communication preferences
• Cookie and similar-technology information

How We Use Personal Information

• Process and fulfill orders
• Send order confirmations and tracking information
• Process returns, refunds, replacements, and cancellations
• Provide customer support
• Operate, secure, maintain, and improve elunovae.com
• Prevent fraud and unauthorized activity
• Measure website and advertising performance where applicable
• Send marketing communications where permitted
• Comply with applicable legal requirements

Payment Information

Available payment methods are displayed during checkout. Payment and transaction information may be processed by Shopify and applicable payment providers to complete purchases and support fraud prevention.

Shopify

Elunovae operates its online store using Shopify.

Shopify and services operating through the Shopify platform may process personal information in connection with hosting, checkout, order processing, security, customer privacy functionality, and related ecommerce services.

Cookies & Similar Technologies

Elunovae and applicable service providers may use cookies, pixels, scripts, local storage, and similar technologies.

• Essential website and checkout functionality
• Customer preferences
• Security and fraud prevention
• Website analytics and performance measurement
• Advertising measurement and attribution
• Personalization where applicable

Advertising & Analytics Providers

We may work with advertising, analytics, marketing, attribution, and measurement providers that use cookies or similar technologies to understand website activity and measure campaign performance where permitted.

How We Disclose Information

Information may be disclosed where reasonably necessary to:

• Shopify and ecommerce service providers
• Payment processors
• Fulfillment, logistics, and delivery providers
• Customer-service and technology providers
• Analytics, advertising, and measurement providers
• Fraud-prevention and security providers
• Authorities or professional advisers where required or permitted by law

Your Cookie & Advertising Choices

Depending on your location and applicable law, you may be able to manage certain cookie, advertising, analytics, or data-sharing preferences using website, browser, or device controls.

See our Your Privacy Choices page.

Marketing Communications

If you subscribe to Elunovae marketing emails, we may send product updates, store news, offers, and other promotional communications where permitted.

You may unsubscribe through the unsubscribe option contained in applicable marketing emails.

Data Retention

We may retain personal information for as long as reasonably necessary for operational, transaction, customer-support, fraud-prevention, legal, tax, and dispute-resolution purposes.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No internet transmission or electronic-storage system can be guaranteed to be completely secure.

Your U.S. Privacy Rights

Depending on your state and applicable law, privacy rights may include access, correction, deletion, portability, opt-out, limitation, or appeal rights.

California Privacy Rights

California residents may have additional rights under applicable privacy law concerning access, correction, deletion, and certain sharing or use of personal information.

Children's Privacy

Elunovae offers pet products and dog toys. elunovae.com and its purchasing functions are intended for adults and are not directed to children or designed for children to independently place orders.

Third-Party Websites

Our website may contain links to independent third-party websites or services. Their privacy practices are governed by their own policies.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, technologies, providers, operations, or applicable requirements.