General

Elunovae is owned and operated by Wuhan Shi Miguiyuan Wangluo Keji Youxian Gongsi (Wuhan Miguiyuan Network Technology Co., Ltd.).

By placing an order, you represent that you are legally capable of entering into a binding transaction and that the information supplied during checkout is accurate and complete.

Purchases & Order Acceptance

Submitting an order through elunovae.com constitutes an offer to purchase the selected products according to the price, quantity, specifications, shipping information, and other details displayed during checkout.

An order confirmation does not necessarily mean that the order has been finally accepted or shipped.

Order Processing

Orders are generally processed within 1–3 business days.

We may decline, hold, or cancel an order where reasonably necessary, including because of:

• Product unavailability
• Incorrect pricing or listing information
• Payment authorization issues
• Suspected fraud or unauthorized activity
• Incorrect or incomplete delivery information
• Other circumstances preventing normal fulfillment

Product Descriptions & Specifications

Elunovae aims to present dog toy descriptions, photographs, dimensions, materials, included components, intended play styles, care guidance, and other relevant details as clearly and accurately as reasonably possible.

Minor variations may occur because of photography, screen settings, manufacturing tolerances, material characteristics, production batches, or normal product variation.

Product Use & Supervision

Different dog toys may vary in size, materials, construction, component sizes, intended play styles, care requirements, and supervision recommendations.

Customers should select toys appropriate for their dog's size, play habits, and chewing behavior. Dogs should be supervised during play where appropriate, and damaged or excessively worn toys should be removed from use.

Pricing

Prices, discounts, promotions, and availability may change from time to time.

The final amount payable will be displayed during checkout before payment is submitted.

Payment

Available payment methods are displayed during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Product Availability

Availability may change between the time a product is displayed and the time an order is processed.

If a paid product cannot be fulfilled, the applicable amount will be refunded.

Shipping & Delivery

Orders are generally processed within 1–3 business days.

Estimated U.S. delivery is generally 5–10 business days after processing.

Orders of US$34.99 or more qualify for free shipping.

Elunovae uses a multi-location fulfillment model, and orders may be fulfilled from different facilities.

Shipping Information Provided by the Customer

Customers are responsible for providing an accurate and complete delivery address.

Contact service@elunovae.com as soon as possible if you notice an error.

Returns & Refunds

Eligible purchases may be returned within 180 days from delivery, subject to our Return & Refund Policy.

Approved refunds are generally processed within 1–3 business days. Payment providers may require an additional 5–10 business days to post the funds.

Order Changes & Cancellations

Orders may generally be changed or cancelled before shipment.

Once shipped, modifications or cancellations may no longer be possible.

Taxes & Charges

Taxes or other charges collected through checkout will be displayed where applicable.

Fraud Prevention & Verification

Elunovae may review orders for fraud prevention, payment security, and fulfillment purposes and may request information reasonably necessary to verify an order.

Privacy

Personal information associated with browsing, ordering, payment, delivery, returns, refunds, and customer support is handled in accordance with our Privacy Policy.

Changes to These Terms

Elunovae may update these Terms of Purchase from time to time to reflect changes to products, operations, policies, website functionality, or applicable requirements.