Order Processing

Orders are generally processed within 1–3 business days after an order has been successfully placed.

Processing time is separate from shipping time. During processing, the order is confirmed, prepared, and transferred to the applicable carrier or fulfillment provider.

Business days generally exclude weekends and U.S. public holidays.

Estimated U.S. Delivery

After processing, estimated delivery within the United States is generally 5–10 business days.

Most orders are therefore expected to arrive approximately 6–13 business days after being placed.

Delivery times are estimates rather than guaranteed arrival dates. Carrier conditions, weather, holidays, transportation disruptions, high shipping volumes, and other circumstances outside our direct control may affect delivery.

Fulfillment & Shipping Origin

Elunovae uses a multi-location fulfillment model.

Depending on inventory availability, product requirements, order characteristics, and destination, products may be fulfilled from different facilities, including third-party fulfillment partner facilities.

Elunovae does not represent that every order ships from one single local warehouse.

Free Shipping

Orders with a merchandise total of US$34.99 or more qualify for free shipping.

For orders below the threshold, any applicable shipping charge will be displayed during checkout before payment.

Order Tracking

Once your order has shipped and tracking information becomes available, shipping confirmation and available tracking details will be provided.

Please allow some time after shipment for the carrier to display the first tracking update.

If tracking does not update for an extended period, contact service@elunovae.com.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice incorrect or incomplete information, contact us as soon as possible.

Address changes may be possible before shipment. After the order has shipped, we may no longer be able to change the delivery address.

Order Changes & Cancellations

Orders may generally be changed or cancelled before shipment.

Once an order has shipped, cancellation or modification may no longer be possible. Where applicable, a return may instead be requested after delivery.

Delivery Delays

Delivery delays may result from carrier disruptions, severe weather, holidays, high shipping volumes, transportation interruptions, destination-specific circumstances, or other events outside our direct control.

If your order appears significantly delayed, email service@elunovae.com and include your order number.

Missing or Undelivered Orders

If a package has not arrived within the expected timeframe, provide:

• Your order number
• The email address used for the order
• Relevant tracking information
• A brief description of the delivery issue

We will review the available information and, where appropriate, work with the relevant carrier or fulfillment provider to determine the next steps.

Split Shipments

Products from the same order may occasionally ship separately because inventory can be stored or fulfilled at different facilities.

Separate packages may arrive on different dates and may have separate tracking numbers.

Damaged, Defective, Incorrect or Incomplete Items

If an Elunovae product arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact service@elunovae.com.

Include relevant photographs of the product, packaging, damaged components, or missing pieces where possible.